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Cancellation Policy

Your registration is subject to the cancellation policy below.

By filling out the payment information, you are authorizing the following:

  • Payment of any applied charges for this transaction.
  • Payment of any balance due that has not already been paid by the conference payment deadline.
 

Cancellation Policy:

• Donations: Donations made to FOCUS, a nonprofit organization, are tax deductible and never refundable. Any donations made to FOCUS to offset or cover the cost of your registration are non-refundable.


• Deposits: Deposits for registrations are non-refundable.


• Cancellation Process for SEEK: To cancel your registration for SEEK, please log in to your registration account and cancel your registration OR email events@focus.org. Apart from donations and deposits, further payments toward SEEK registration may be eligible for a refund.


◦ If you cancel your registration by December 1, you will be eligible for a refund of any payments made, less the non-refundable deposit.


◦ If you cancel by December 15, FOCUS will retain $100 of the total registration fee or charge the card on file for the difference.


◦ If you cancel by December 31, FOCUS will retain 50% of the total registration fee or charge the card on file for the difference.


◦ If you cancel after SEEK begins, FOCUS will retain 100% of the total registration fee or charge the card on file for the difference.


◦ Cancelling after December 2 may result in a charge on the card on file. FOCUS assumes you will attend SEEK unless you cancel your registration in accordance with this section. Thus, FOCUS will charge your card on file the full registration balance after December 15, unless FOCUS is informed of your cancellation in accordance with this section. Attendees who do not show up to the conference will be charged the full amount of their event pass, unless cancellation notice is received with the above process before the conference begins. FOCUS will not refund any of your payments if you do not attend SEEK and failed to notify FOCUS in accordance with this section.

Any donations made to FOCUS to offset or cover the cost of your registration are non-refundable.

Booking for a Group

  1. Request your sub-block by November 1 using the links below:
  2. Confirm your desire to use group housing; set up your hotel portal login (provided by our housing partner, HPN Global) to begin uploading your rooming lists or send a specialized booking link to members of your group so they can book their rooms. 
  3. Update your needed hotel room quantity per the outlined group block policy.  Be sure to read the cancelation policy below

Important Notes

  • The cost of your hotel room is not included in your registration.
  • You will be required to enter a credit card to guarantee your reservation, but no deposit is required upon booking. Group Payment is available if organized with our housing partners HPN Global in advance.
  • Blocks are assigned on a first come, first served basis. The sooner you request your block, the better chance you have of being placed in a hotel of your choice. The assigned hotel having desired amenities is not guaranteed.
  • Submitting a request is not a commitment; it is an expression of interest in group housing.
  • When submitting your request, estimate high on how many rooms you will need, especially if you are not traveling with a set number of people and may later need to add rooms (it is easier to drop rooms than add).
  • Request any additional rooms by November 1. Please note that it may not be possible to fulfill your request due to availability.
  • For group housing cancellation policies, please see the agreement that will be provided upon requesting a group block.

Booking Individual Hotel Rooms

Upon completing your SEEK registration, you’ll be able to continue on to the SEEK hotel portal to book your hotel accommodations. If you’d prefer to book at a later date, you can also go back to the hotel portal using the link in your SEEK confirmation email.

In the portal, select the property you’d like to stay in and enter the information for yourself and any guests in your room, including your SEEK confirmation number. SEEK’s housing partner, HPN Global, will send an acknowledgement email of your hotel booking once confirmed.

Important Notes

  • The cost of your hotel room is not included in your registration. See below for an overview of available rates.
    • Columbus: $129-$148 per room per night + taxes and fees
    • Denver: $200 per room per night + taxes and fees
    • Fort Worth: $220 per room per night + taxes and fees
  • You will be required to enter a credit card to guarantee your reservation, but no deposit is required upon booking.
  • It is recommended to book your hotel by December 14, but for best availability, book your room as soon as possible. Hotels will fill up as the conference approaches.
  • CANCELLATION POLICY:
    • From November 15, 2025 – December 14: A cancellation fee of $50.00 per room will apply for any reservation that is cancelled.
    • From December 15, 2025 – Arrival Date: Any cancellations will result in a charge of one (1) night’s room and tax per room.  
  • You’ll be able to list any special requests during the booking process.
  • Upon completion of your booking, you will receive an acknowledgement email from our housing partners HPN. You can access your booking directly through this email to make any changes or cancellations. After December 14, email HPN email for any changes or cancellations. 
  • When you arrive onsite for SEEK, be prepared to put down a credit card for incidentals and to pay for your room at the end of your stay.