Cancellation Policy

Your registration is subject to the cancellation policy below.

By filling out the payment information, you are authorizing the following:

• Payment of any applied charges for this transaction.
• Payment of any balance due that has not already been paid by the conference payment deadline.

Cancellation Policy:

Donations: Donations made to FOCUS, a nonprofit organization, are tax deductible and never refundable.

Deposits: Deposits for registrations are never refundable.

Registration refund: Apart from donations and deposits, payments made by the registrant toward SEEK25 will be eligible for a refund only as follows:

• By December 1, 2024: If the registrant completes the refund process* by December 1, 2024, they will be eligible for a refund of any payments made less the $25 nonrefundable deposit.
• Between December 2 – December 15, 2024: If the registrant completes the refund process* between December 2 and December 15, 2024, FOCUS will retain $100 of the total ticket price or charge the card on file for the difference. This means that cancelling after December 2, 2024 may result in a charge on the card on file.
• After December 16, 2024: If the registrant completes the refund process* after December 16, 2024, FOCUS will retain 50% of the total ticket price or charge the card on file for the difference.
• *Refund process: In order to be eligible for a refund, a registrant must log into their account and cancel their registration using the original confirmation number (preferred) OR email events@focus.org.

NOTE: FOCUS assumes a registrant will attend SEEK25 unless they cancel their registration in accordance with this cancellation policy. Thus, FOCUS will charge a registrant’s bank card the full registration balance unless FOCUS is informed of the registrant’s cancellation in accordance with this policy. Unfortunately, FOCUS will not be able to refund a registrant’s payments if they do not attend SEEK25 and did not notify FOCUS in accordance with this cancellation policy, as FOCUS will have used those payments to meet the costs of the event.

Any donations made to FOCUS to offset or cover the cost of your registration are non-refundable.